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Privacy Policy

Privacy Notice

This privacy notice explains how Furry Elegance processes personal data in connection with its website and grooming enquiries. It applies to users who contact us, submit information through the site, or interact with our online services in South Africa.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

Purposes of Processing

We use personal data to respond to enquiries, arrange and manage grooming appointments, provide pre-visit guidance, assess the information needed for a suitable service scope, communicate about the requested service, operate the website, maintain security, and keep internal records. Where repeat-visit reminders are used, they are sent only if the feature has been opted into.

Processing is limited to the purposes stated below and to compatible internal administration.
02 · Sharing

Operational Sharing

Personal data may be shared with service providers that support website hosting, technical delivery, security, and message handling. These recipients may process data only for the services they provide to us and are expected to protect it appropriately.

Operational recipients are used only where they are needed to support the website or communications.
03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, lawful process, or a binding request from a competent authority. We may also disclose information where necessary to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is required in the circumstances.
01 · Collection

Data We Collect

We may process a name, email address, phone number if provided, inquiry message, pet details submitted with an enquiry, and the requested grooming service. We also process limited technical data such as server request metadata and browser and device information when the website is used.

We collect only the categories needed to handle enquiries and operate the website.
02 · Sources

Sources of Data

Data is collected from contact form submissions, email, phone calls, pre-visit consultations, and other direct communications. Technical data is generated automatically by the website and hosting environment when pages are requested or forms are submitted.

Information is received directly from users or generated by normal website operation.
03 · Cookies

Types of Cookies

Essential cookies support basic site operation, form handling, and security-related functions. Privacy preference cookies record cookie choices so that the site can respect them on later visits. Analytics and marketing cookies are not confirmed as active.

Confirmed cookies are limited to operational and preference functions.
04 · Controls

Cookie Control

Only essential cookies and privacy preference cookies are confirmed for this website. Users may manage cookies through browser settings, including blocking or deleting cookies, although essential site functions may be affected if essential cookies are disabled.

Cookie preferences are limited to the settings made available by the browser and the site’s preference controls.
User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. Certain requests may be limited where we must keep information for legal, security, or recordkeeping reasons.

Available rights depend on the nature of the data and the applicable law.
Requests

How to Make a Request

To exercise a privacy right, submit a clear request through one of the listed contact channels and describe the information or action sought. We may ask for additional details to confirm identity and to locate the relevant records before responding.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Retention of Data

We keep personal data only for as long as reasonably necessary to respond to enquiries, manage appointments, maintain business records, protect the website, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymised, or otherwise disposed of in a secure manner.

Retention is based on the purpose for which the information was collected and any legal duty to keep it.
Policy Updates

Policy Updates

We may update this privacy notice from time to time to reflect changes in our website, services, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.

This notice may be revised when our processing practices or legal obligations change.
Privacy Contact

Contact for Privacy Matters

Email contact
office@canaldrumpromise.digital
Telephone contact
+27 71 540 5056
Postal address
21 Onverwachrt, Polokwane Local Municipality, 0699
Privacy enquiries
Contact Page

Use the listed channels for privacy questions, access requests, or correction requests.